Refund and Returns Policy at Eco Water Socal: Ensuring Customer Satisfaction

At Eco Water Socal, we strive to provide the highest quality water filters to our valued customers. We understand that sometimes a return or refund may be necessary due to various reasons. We have established a clear and transparent Refund and Returns Policy to ensure your satisfaction with your purchase. Please read the following guidelines to understand how we handle refunds and returns:

  1. Returns Eligibility: We accept returns within 30 days from the date of delivery. To be eligible for a return, the water filter must be unused, in its original packaging, and in the same condition as when it was received. We cannot accept returns on water filters that have been installed or used.

  2. Refund Process: If you are not completely satisfied with your water filter purchase, you can request a refund. To initiate the refund process, please contact our customer support team with your order details and reason for the return. Once we receive your request, we will provide you with instructions on how to proceed.

  3. Return Shipping: If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not attributable to us, the customer will be responsible for the return shipping fees.

  4. Refund Timeframe: Once we receive the returned water filter and confirm its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

  5. Damaged or Defective Products: If you receive a damaged or defective water filter, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, as per your preference.

  6. Customer Satisfaction: At Eco Water Socal, customer satisfaction is our utmost priority. If you have any concerns or questions regarding our refund and returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with our products.

Please note that our refund and returns policy applies only to purchases made directly from Eco Water Socal. If you have purchased our products through a third-party retailer, please refer to their respective refund and returns policy.

We value your trust in our products, and we are committed to providing exceptional customer service. If you have any further questions or need assistance with a return or refund, please do not hesitate to contact us.