Eco Water Socal: Answering Your Queries
How do I choose the right water filter for my needs?
We understand that selecting the right water filter can be overwhelming. We recommend considering factors such as water source, filtration method, filter capacity, and your specific water quality concerns. Our website provides detailed product descriptions and specifications to help you make an informed decision. If you need further assistance, feel free to reach out to our customer support team for personalized recommendations.
Are your water filters compatible with all faucets?
Our water filters are designed to be compatible with most standard faucets. However, we recommend checking the product descriptions and specifications to ensure compatibility with your specific faucet model. In case you have a non-standard faucet, we may have additional adapter options available. Please contact our customer support team for further assistance.
How often do I need to replace the water filter cartridge?
The replacement frequency depends on various factors, including your water quality, filter capacity, and usage. As a general guideline, most water filter cartridges need to be replaced every 3 to 6 months. However, specific recommendations can be found in the product descriptions or user manuals. Regular filter cartridge replacement ensures optimal performance and water quality.
Is installation difficult? Can I do it myself?
Installing our water filters is typically straightforward and can be done by most customers without professional assistance. Our products come with detailed installation instructions and necessary hardware.
After consulting the detailed installation instructions that came with the filters, which can also be found in your user manual and welcome packet, if you still encounter any difficulties with the installation process, our customer support team is available at (760) 754-1960 Monday through Friday 8 am - 5:30 pm to provide guidance and schedule a site visit by a service technician.
Please note that warranties will only be covered if the equipment is serviced, and installed, through an Authorized EcoWater Dealer.
Do you offer warranty on your water filters?
Yes, we offer warranties on our water filters when they are installed by an authorized EcoWater dealership. The warranty duration and coverage may vary depending on the specific product. Please refer to the product descriptions or user manuals for warranty details.
If you have any warranty-related questions or concerns, feel free to contact our customer support team at (760) 754-1960 Monday through Friday, 8 am - 5:30 pm.
Please note that warranties will only be covered if the equipment is serviced, and installed, through an Authorized EcoWater Dealer.
What is your shipping policy? How long does it take for orders to arrive?
We offer free shipping on all orders placed with Eco Water Socal. The exact shipping time may vary depending on your location and other factors. Typically, orders are processed and shipped within 1-3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. For more details, please refer to our Shipping Information page.